Refund & Return Policy

At Goraya Leather, customer satisfaction is our priority. We want you to feel confident when shopping with us. This Refund & Return Policy outlines the terms under which returns, exchanges, and refunds are processed. By placing an order with us, you agree to the following terms:

1. Eligibility for Returns

You may request a return within 7 days of receiving your order if the product is defective, damaged, or not as described. To be eligible for a return, the item must be unused, unworn, and in the same condition as received, with all original packaging, tags, and labels intact. Products showing signs of wear, damage, or alterations will not be accepted for return.

2. Non-Returnable Items

Certain items are not eligible for return, including custom-made or personalized products, sale items, and gift cards. Please review product details carefully before purchasing.

3. Return Process

To initiate a return, please contact us at gorayaleather@gmail.com or call us at +923126137704 within the eligible time frame. Once your request is reviewed and approved, we will provide instructions on how to return the product. Customers are responsible for return shipping costs unless the item received was defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7–10 business days. Shipping charges are non-refundable. In case of partial returns, the cost of shipping may be deducted from your refund.

5. Exchanges

If you wish to exchange an item for a different size, color, or style, please contact us to confirm availability. Exchanges are subject to stock availability and must meet the same eligibility requirements as returns.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately with photos as proof. We will arrange for a replacement or provide a full refund, including shipping costs.

7. Contact Us

For any questions regarding this Refund & Return Policy, please contact us at  gorayaleather@gmail.com or by phone at +92 317 7373789.

By purchasing from Goraya Leather, you acknowledge that you have read and agreed to this Refund & Return Policy.